AzAz
Frequently asked questions
Quick answers about membership, points, discounts and account access.
Is AzAz membership free? +
Yes. Standard membership, your membership number and QR code are free after phone or email verification.
How do I earn AzAz Points? +
Eligible purchases at participating partners earn points according to that partner’s current contracted rate.
Do discounted purchases also earn points? +
No. A cardholder-discount purchase follows a separate path: you receive the announced discount, but no points are awarded for that purchase.
How are store discounts shown? +
The displayed customer discount is the net discount after the fixed AzAz platform fee has been separated from the merchant’s total offer.
When do my points expire? +
Each eligible points credit follows the expiry date recorded in your account. The app shows real account dates when that information is enabled.
Why do I need a verification code? +
The one-time code protects your membership number, QR, balance and personal activity from unauthorized access.
Can I change my phone number or email? +
You can update optional contact details from Profile settings. A verified phone-only account does not require an email address.
Where can I get help? +
Open Help and support from the AzAz menu to chat with the support team.